Last updated: April 29, 2026
This policy explains, in operational language, how Sinjapp Business handles data when the platform is used. It is a working draft and should be legally reviewed before final approval.
1. Data we collect
- Account data such as name, email address, phone number, and login information.
- Organization data such as company name, domain, billing details, subscription status, and team members.
- Usage data such as plans, limits, message logs, sender numbers, API keys, and activity logs.
- Technical data such as IP address, device or browser type, session identifiers, and security or error logs.
- Support data you provide when contacting us or requesting help.
2. How we use data
- To operate account, messaging, subscription, and billing features.
- To protect the service, prevent misuse, and review unusual logins or requests.
- To respond to support requests, fix technical issues, and improve the user experience.
- To send operational notices about accounts, activation, invoices, or service changes.
- To comply with applicable legal obligations or official requests.
3. Data sharing
We may share limited data with service providers that help operate the platform, such as hosting, databases, payment processing, messaging services, analytics, error monitoring, or technical support. We share only what is needed to provide or protect the service or meet legal obligations.
4. Message and customer data
When you use the platform to send messages or manage sender numbers, you are responsible for having a lawful basis to contact recipients and for ensuring message content and contact lists comply with applicable laws and policies.
5. Retention
We keep data as long as needed to provide the service, administer accounts, meet accounting or legal requirements, resolve disputes, or protect the platform. Retention periods may vary by data type and account status.
6. Data protection
We use reasonable technical and organizational measures such as access controls, security logs, encryption where appropriate, and permission reviews. No electronic transmission or storage method is completely secure.
7. User rights
Depending on applicable law, you may request access, correction, deletion, restriction, or objection to certain processing activities. We review requests according to account context and legal or technical requirements.
8. International transfers
Some data may be processed or stored by service providers outside your country. When this happens, we aim to use appropriate arrangements to protect data according to available legal requirements.
9. Updates and contact
We may update this policy when the service, data handling, or legal requirements change. We will publish the updated version with a new date. For privacy requests, contact Sinjapp Business through the official support channels.